We, NOVUS Automation (NOVUS or "we"), are committed to protecting your privacy and your personal data.
To offer our products and services and provide a better user experience, we collect personal data and information.
This Policy also applies when we collect data through our blogs, apps, social networks, Customer Service, points of sale, and events and shows our compliance with data protection laws around the world, including the General Law of Personal Data Protection - Brazilian Law number 13.709/18.
If you choose not to disclose your personal data in certain instances, please be aware that we may not be able to provide certain products or services.
For ease of understanding, this Policy is divided as follows:
This Policy applies to Personal Data that we collect from or about you through the following sources:
Like most tech companies, we automatically collect this personal data and store it in log files whenever you visit our website or log into your account on our network. We may use session cookies (cookies that expire after you close your browser) and persistent cookies (cookies that remain in your computer until you delete them) to provide you a more personal and interactive experience on our website.
You can remove Persistent Cookies by following the instructions in your Internet browser's help file. You can choose to limit, refuse, or disable cookies through your browser settings. However, if you do so, some sections of our site may not function properly. This may prevent you from enjoying some of our features.
Our contacts may be by email, phone or even an appointment to visit you in person, as established with you.
We do not share, rent, sell, or transfer your personal data in violation of LGPD. We may share your personal data in the following situations:
Our Partners: We employ other companies to perform services on our behalf and need to share your personal data with them to provide you with products and services. For example, we use data hosting services to store our database. We also use payment services to process the billing data for the products you have purchased. Our partners may only use your personal data for the specific purposes for which that they have been contracted. Therefore, they will not use your personal data for any purpose other than to provide the contractually established services.
Social network profiles and other submissions: Registration on NOVUS platform allows you to register with your Facebook, LinkedIn, or Gmail account login. Certain data from your Facebook, LinkedIn or Gmail accounts may be shared with NOVUS. Therefore, when you log in, please check the public personal data authorized by these platforms so that you can decide what you want to share with us. We do not control the policies and practices of any other third-party website or service. If you register using your profile on a social network, please be aware of this.
Advertising and marketing agencies to select and produce advertisements that match your profile, as authorized.
Third-party companies to develop intern process and maintain the website.
Public and governmental authorities to comply with judicial orders or requests from administrative authorities that have the legal competence to perform such requirements.
We use the following LGPD legal bases:
NOVUS collects and transfer personal data collected in Brazil to countries where we have subsidiaries and business partners. We transfer this data to NOVUS partners who are involved in the processing of personal data. The transfer of data involves only NOVUS partners companies that comply with data protection laws around the world
You can choose not disclosure your data to us, but please keep in mind that some of this data may be necessary to use some of our features and products. Regardless of this, you will always have rights concerning the privacy and protection of your personal data. In addition to keeping this data secure, we also ensure that you have access to, and are aware of, all your rights regarding your personal data.
We may need to request specific information from you so that we can confirm your identity and ensure that you have the right to access your personal data (or to exercise your other rights). This is a safety measure to ensure that personal data are not disclosed to anyone without the right to receive it.
We may also contact you for further information regarding your request to speed up our response. Your legitimate requests will be answered within fifteen (15) days. If your request is particularly complex, or you have made multiple requests, we will notify you and keep you updated on the progress of your request if it takes longer than the time provided in this section.
We will keep your personal data for as long as is necessary to fulfill any requirement of this Policy or to comply with legal or regulatory requirements during the statutory limitation period for possible contractual or legal liabilities. Considering the other legal bases authorizing the use of data, not all rights may be fulfilled by the data subject.
To guarantee your privacy and protect your personal data, NOVUS adopts the best practices of information security and secure development in the market. Allied to this concept, we adopt encryption of passwords and other critical information, TLS for data transfer between applications, cloud services with security certifications (such as ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 and PCI DSS), 24/7 system monitoring, Edge Firewall with IPS (Intrusion Prevention System) and IDS (Intrusion Detection System) functionalities, Anti-malware, Anti-phishing, content control, application, SSL VPN and P2P blocks. All this to protect personal data from unauthorized access or situations of destruction, loss, alteration, communication, or diffusion.
We follow best practices for information security, transformed into strict performance standards, and follow the legal provisions and many precautions, with constant investment in the implementation and updating of technological resources.